Finlayson Media Communications Ltd (FMC) is an award winning, dental communications and professional services company that provides easy to use tools for dental professionals to fulfil their annual continuing professional development requirement and to enable practices of all sizes to achieve and maintain regulatory compliance. Our unparalleled understanding of current standards, combined with professional expertise and innovative technology, allow us to deliver successful outcomes for all our clients.

We have an exceptional team of passionate professionals who thrive on innovating and developing our business and what we have to offer. We are a major force in the dental industry and FMC is a fast-growing company with whom you can grow and develop. We recognise individual strengths, encourage professional development, and reward success.

The role

FMC are looking for an enthusiastic and detail orientated Customer Onboarding Specialist to join our dynamic team. In this role you will showcase our compliance management software and guide new clients through the onboarding process, going above and beyond what anyone else in the industry
provides. This role requires someone with a passion for continuous improvement and an eye for detail.

Responsibilities

• Ownership of new Clients throughout the onboarding process: you will be the primary contact answering queries and tailoring the onboarding process to their specific needs.
• Monitoring setup progress and guiding clients through next steps.
• Providing training if required and demonstrating product features and troubleshooting through calls or video meetings.
• Continued support of Dental Groups once they are onboarded.
• Working with existing clients to support them with compliance queries.
• Gathering and relaying client feedback to continuously evolve and enhance the onboarding process.
• Problem solving to quickly address any issues which arise.
• Travelling to client’s dental practice, if required.

What we need from you

• Experience in customer support, account management, or similar, and experience of onboarding will be a bonus
• Experience of working within the dental industry & compliance preferred although not essential.
• Excellent Customer Service
• Self-motivated and driven
• Extremely organised
• Proactive and eager to learn to expand your capabilities
• Excellent written and verbal communication skills
• Effective interpersonal skills
• Integrity
• Team player with the ability to work as part of a dynamic customer-focused team
• Computer literate & proficient in MS office suite
• Ability to attend our events throughout the working year (with time off in lieu for Saturdays worked)

Why work for FMC?

• Management that cares about your career development and personal growth
• A chance to make a real impact on the business from day one
• Competitive salary
• Flexitime
• A culture where success is rewarded and going above and beyond is recognised and valued
• Quarterly company social events
• A relaxed and friendly working environment
• 25 days holiday plus bank holidays
• Company pension scheme
• Extensive training and career development
• Free parking including access to car charging points
• Casual dress code
• Cycle to work scheme
• Subsidised gym memberships
• Health & wellbeing scheme
• Employee discounts scheme

We invest in our people’s careers, capabilities, wellbeing, and creating a culture of belonging. We achieve brilliant results for both our clients’ businesses and our own. We champion individuality and diversity and attract and retain the
best people.